Privacy and Policy for Covifind:

Please read this Privacy Notice carefully before registering to use the Services as it applies to the processing, transfer, distribute and storage of personal information, including health-related data Discovery Solutions and certain affiliated entities as described below. It also applies to the processing of personal information by our affiliated entities and by our processors if required to resolve a customer service issue related to these Services.

By registering and using these Services, you accept this Privacy Notice and you:

affirm that you are of legal age to accept this Privacy Notice; and
that you are agreeing either on your own behalf or on behalf of another individual for whom you have actual authority to legally accept this Privacy Notice.

THIS NOTICE APPLIES TO THE USE OF MERIL SCIRNCE COVIFIND APP IN INDIA ONLY. BY ACCEPTING OR AGREEING TO THIS PRIVACY NOTICE, YOU EXPLICITLY ACKNOWLEDGE THAT YOUR USE OF THESE SERVICES IS SUBJECT TO THIS PRIVACY NOTICE AND TO THE PROCESSING AND TRANSFER OF PERSONAL INFORMATION, INCLUDING HEALTH-RELATED INFORMATION, AS DESCRIBED IN THIS PRIVACY NOTICE.
YOU ACKNOWLEDGE THAT YOU ARE NOT UNDER ANY LEGAL OBLIGATION TO PROVIDE PERSONAL INFORMATION TO MERIL SCIENCE DISCOVERY SOLUTIONS.

About us:

Meril science Discovery Solutions is the creator of the COVFIND APP System. Meril was born with the aim of improving the quality of human life through innovative and advanced healthcare solutions. As a medical device manufacturer, we exist to improve the inventiveness in healthcare so that people’s lives are enriched. We continually seek excellence in providing answers to some of medicine’s toughest questions. We operate ISO 13485, ISO-14001:2015, OHSAS-18001:2007 and cGMP certified, Meril is larger than life.

About the service:

The COVIFIND APP Applications (“Apps”) facilitate the sharing of information relating to COVID19 test results. The system includes the following components:

COVIFIND APP – Manages user registration for testing. For a User to register and set-up at COVIFIND APP user account, the User will need to enter personal information into the App, including full name, gender, date of birth, phone number, full address, email address and other personal information.

For the COVIFIND APP Apps, please keep “Notifications” “ON” to receive status updates and reminders. You must keep your mobile device connected to Wi-Fi or to cellular/mobile data.

Please Note: If a Business / Enterprise User or Testing Facility uses the COVIFIND APP System to process data regarding tests, such collection, use, and sharing of personal data will be subject to the provisions of any privacy notice, policy, or terms of use of the Business / Enterprise User or Testing Facility.

Collection and Processing of Your Personal Information:

The following categories of User personal information are processed for COVIFIND APP (including for dependents through legal guardian’s managed profile):

Full name
Date of Birth
Age
Patient relation
Gender
Aadhar Number
Email
Occupation
Phone verification with OTP
Address
Country
State
District
Pincode
Downloaded Aarogya Setu

Meril science may need to access this personal information to support and maintain the Apps and Services and to provide the Testing Facility with the Services.

Covifind’s Use of Your Personal Information:

Meril science Discovery Solutions processes personal information, including testing information, for the following purposes:

To report the results to ICMR or any other regulatory body as required per the law of land at that time.
To keep a record of a User’s contact with Meril science Discovery Solutions when the User contacts Meril directly
To provide services to the users, including technical support and to share promotional offers in interest of consumers
To track Apps usage so Meril science Discovery Solutions can improve content and functionality.
Where required by applicable laws governing the use of the COVIFIND APP system, including for the purposes of applicable regulatory requirements, quality management, including product development and improvement, safety, performance, and vigilance;
where necessary to establish, exercise or defend legal claims; and
as otherwise required by applicable law.

Meril science’s Use of Non-Personal Information Relating to COVIFIND APP Services:

Meril science uses non-personal information relating to a COVIFIND APP user to collect general information about visitors. Non-personal information is used by Meril science Discovery Solutions and is shared with third parties to:

Improve Meril science Discovery Solutions’ products, services, and Web portal content;
Generate information about portal visitors to improve portal performance; and
Personalize information and services for visitors that return to the portal.

Data Storage:

We receive data input into the Apps and the COVIFIND APP Web Portal (user ID and password) before it is securely transferred and stored in cloud servers, which are located in India. We have implemented appropriate security measures and controls to protect personal information.

The legal requirements for which Meril science Discovery Solutions will use this information are:

To monitor and improve the quality, security and effectiveness of the COVIFIND APP systems
To perform broader analysis to detect systemic issues for public interest in the area of public health;
To develop and test the COVIFIND APP system, including new and existing features and functionality and to test and improve the COVIFIND APP system and/or related applications for product development; and
Where otherwise required by law, including to respond to any competent regulatory, law enforcement body, governmental authorities, to address national security or epidemics, judicial proceeding, court order, government request or legal process served on us.

Retention of Personal Information

Personal information collected via the Services will be retained for purposes of the User COVID19 testing program as well as necessary to comply with applicable laws and regulations.
Additional use of personal information by Meril science Discovery Solutions beyond the User’s review of COVID19 testing will be disclosed prior to Meril science Discovery Solutions’s further use of the personal information.
Generally, personal account information and will be deleted after one (2) year of inactivity by the user. Test result information will be deleted one (1) year after date of creation in COVIFIND APP. Deletion may be subject to other legal or regulatory requirements.
We may retain some of your Personal Information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Platform account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future.
We may retain and use your Personal Information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.

Disclosure of Personal Information by Us:

We will never sell personal information to third parties for commercial purposes. We may share the personal information as follows:

With third-party suppliers solely to provide, maintain, host, and support the Services. Where we provide personal information to third-party suppliers to assist us with the provision of the Services, they are required to keep your personal information confidential and secure and to use personal information to the minimum extent necessary.
Where possible, Meril science Discovery Solutions uses third party service providers to report system errors so that we can support and improve the Services. In such instances, the information sent to such third parties will not involve the use of personal information.
COVIFIND APP may collect location information using smartphone location services functionality when a smartphone camera is used to verify that a test has been performed.
Smartphone location services often include features that collect a User’s precise location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. This information may be collected by an application’s location services if a User grants access to his or her location.
We reserve the right to disclose your personal information to respond to authorised information requests from government authorities, to address national security situations, or when otherwise required by law.
Meril science may disclose information when requested by state and central governmental authorities or related entities to assist in efforts to track COVID-19 infections.
Furthermore, where permitted or required by law, we may also disclose the information we collect from user where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of this Privacy Notice, or as evidence in litigation in which we are involved.

Security of Personal Information:

Meril science Discovery Solutions has implemented appropriate security controls within the Services to protect personal information from accidental or unlawful destruction or accidental loss, alteration, disclosure, or access.

Information collected via the Services is encrypted before transmission to ensure that it will remain secure and confidential. The Services include various security measures to enhance the security of your profile and to prevent unauthorized access to, or disclosure of, personal information. Only those authorized by the User, Meril science Discovery Solutions will have access to a User’s profile and only through unique IDs and passwords.

Please be aware that the Services may be unavailable during periods of routine maintenance.

How Meril science Discovery Solutions Protects Children’s Privacy:

Children may be tested using COVIFIND APP, under proper guidance. At any time, a parent/guardian may stop the collection of a child’s personal information, including health-related information, by contacting Meril science Discovery Solutions involved in COVID19 testing and requesting that the account be deleted. This action will delete the account associated with the child, but Meril science Discovery Solutions will retain aggregated and de-identified information and may need to retain certain personal information as required by law.

Deleting Your COVIFIND APP Account:

If you would like to delete your COVIFIND APP account, you may do so by contacting us at covifind@merillife.com. Please be aware that if you delete your account, we will retain aggregated and de-identified information and may need to retain certain personal information as required by law.

Contact Us:

If you have questions, concerns or complaints about your personal information in the COVIFIND APP System or wish to exercise your data protection rights, please contact us by clicking on the “Contact Us” link in one of our websites or emailing us at privacy covifind@merillife.com Alternatively, you may contact us at our Toll Free No: 1800-266-3745

Changes to this Privacy Notice:

This Privacy Notice is subject to change from time to time. We reserve the right, at our sole discretion, to modify the terms of this Privacy Notice from time to time in order to ensure compliance with applicable laws or in response to changing regulatory or operational requirements (“Updated Terms”). The Updated Terms shall be effective immediately (unless we state otherwise) and shall supersede the terms of this Privacy Notice. We will notify you of any changes to this Privacy Notice if the changes significantly affect your rights or as may be required by law. Your continued use of the COVIFIND APP Applications after any updates will mean you have accepted those changes. If you do not agree to the updates you should stop using the Service and cancel your subscription. This Privacy Notice is kept under regular review. If we make material changes to our privacy practices, an updated version of this Privacy Notice will reflect those changes.

Without prejudice to your rights under applicable law, we reserve the right to update and amend this Privacy Notice without prior notice to reflect technological advancements, legal and regulatory changes and good business practices to the extent that it does not change the privacy practices as set out in this Privacy Notice.