Return and Refund Policy
At Meril Diagnostics, we strive to ensure that your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
- you've received an item(s) that does not match your order
- the item(s) were damaged in transit (acceptance of delivery of such order to be refused at doorstep)
- The item is already expired
- The item is delivered to you later than 7 working days
Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at 95120 11234 or email us at firstname.lastname@example.org. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued as per the timelines followed by Meril Diagnostics.
Returns are subject to the following conditions:
- Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.
- Only fully unused strips/bottles can be returned
- Batch number of the product being returned should match as mentioned on the sales invoice
- Original sales invoice has to be returned for processing returns and refunds.
We do not accept returns in following scenarios:
- Opened packages cannot be returned after 24 hours of receiving delivery.
- Products which have expired post purchase.
- Second time request against the same product/order.
If your order is suitable for a return based on the conditions above, you can raise a request within 7 days from the date of delivery. Customers can contact us via our Customer Care 95120 11234, email will be mandatory for return, email us at email@example.com. Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.
Refunds for all eligible returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. Average time for refund after the return is verified by the returns team is 8 - 10 business days. *TCA
* Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Meril Diagnostics corporate office operates.
For Cash on Delivery orders:
For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update following information to enable us to process a refund to your account.
- The Bank Account Number
- IFSC Code
- Account Holder's Name
- Bank Branch
- Bank Name
Important: Refunds cannot be processed to third-party accounts. The name on your Covifind account or Invoice should match with the name of the bank account holder. If you have paid the bills using a third party account, refunds will be made to the same account. NEFT refunds will typically be initiated in 5 - 7 business days from our end and will be credited to your account in another 2 - 3 business days. Meril Diagnostics will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.
BY CONTINUING TO ACCESS AND USE THIS WEBSITE/MOBILE APPLICATION YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE/MOBILE APPLICATION.
www.covifind.com website and the mobile application is owned and provided by Meril Diagnostics Private Limited. (hereinafter “Meril”), a company incorporated under the Companies Act, 1956. If you need any information or have a complaint about this website/mobile application or any of our services, please contact us by one of the following methods:
- Phone: 95120 11234 or email us at firstname.lastname@example.org
Meril Diagnostics Pvt Ltd services are rendered either from its own licensed premises or from the licensed premises of its associates / network pharmacies which are undertaken under strict supervision of the qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.
Mobile application availability.
This mobile application is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website/mobile application or any of its content at any time without notice and without incurring any liability.
Links from this website/mobile application.
We may, from time to time, provide links from this mobile application to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
We accept Orders from and dispatch orders to addresses in selected locations in India. Serviceable pin code list is subjected to change from time to time.
No Order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order.
Force Majeure: Meril Diagnostics shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. Meril Diagnostics may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.